The aim is to correctly monitor the execution of the contracted services, as well as to collect information regarding the Customer's level of satisfaction and the analysis of their needs and instructions.

Follow-up Meetings will be held regularly with the Client, or their representative, together with the client's specific person in charge, where the following points must be analyzed:

- Preparation of status in relation to fulfillment of the service and assessment of the quality of provision;

- Evaluate the performance of all personnel assigned to the contract;

- Supervision, Inspection and Surveillance Team;

- Compare the performance obtained with that defined in the previous assessment and objectives assumed;

- Discuss appropriate corrective actions and their control at defined timings;

- Discuss training needs and areas to improve the service.

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Licenses no. 216 A,B and C

In the event of a dispute, the consumer can turn to a Alternative Dispute Resolution: CACCL - Lisbon, Tel.: 218 807 030.
More information on the Consumer Portal

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